Front Desk Agent

Century Park Hotel LA; Los Angeles (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Century Park Hotel LA in Los Angeles is seeking a Front Desk Agent to welcome guests and manage check-in/check-out processes, ensuring a smooth arrival and departure experience. You will greet guests, handle reservations, maintain guest records, and coordinate with housekeeping and management to uphold high service standards.

As the first point of contact, you will deliver outstanding service, handle inquiries, and process payments with accuracy and professionalism.

Qualifications

• Excellent communication and customer service skills.
• Prior front desk or hospitality experience preferred.
• Familiarity with hotel PMS systems is a plus.

Responsibilities

• Greet guests, process check-ins/outs, and answer inquiries
• Handle reservations and guest requests efficiently
• Maintain accurate guest records and payments
• Communicate with housekeeping, maintenance, and management to ensure guest satisfaction

Skills

Communication skills

Customer service

Tools

Hotel PMS

Job description

Front Desk Agent

Job Summary:

As a Front Desk Agent, you will be the first point of contact for guests, delivering outstanding service through check-in, check-out, and daily guest interactions. You’ll ensure a smooth and welcoming experience from arrival to departure.

Responsibilities:

• Greet guests, process check-ins/outs, and answer inquiries

• Handle reservations and guest requests efficiently

• Maintain accurate guest records and payments

• Communicate with housekeeping, maintenance, and management to ensure guest satisfaction

Qualifications:

• Excellent communication and customer service skills

• Prior front desk or hospitality experience preferred

• Familiarity with hotel PMS systems is a plus

Source: Hospitality Online