Guest Experience Front Desk Agent

Highgate; Millcreek Township (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels, Erie location, seeks a Front Office Agent to welcome guests, handle check-ins/outs, and maximize occupancy. The role requires hospitality focus, strong communication, and the ability to multitask in a fast-paced environment.

The candidate should have a high school diploma and computer experience, with preference for hotel experience and customer service skills. Regular attendance and a friendly demeanor are essential.

Qualifications

• High School diploma or equivalent.
• Experience in hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Strong communication skills.
• Ability to multitask and prioritize.
• Maintains a warm, friendly demeanor.
• Regular attendance per hotel standards.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow cash handling and credit policies.
• Be aware of rates, packages and promotions.
• Be familiar with in-house groups and dates.
• Take room reservations and quote rates accurately.
• Operate the Front Desk computer system.
• Balance and prepare shift closing paperwork.
• Promote guest programs and promotions.
• Maintain a clean work area.
• Assist guests with safes and related services.

Skills

Customer service

Communication

Multitasking

Computer skills

Attendance

Hospitality knowledge

Education

High School diploma

College coursework

Tools

Front desk system

Job description

Highgate Hotels, Erie location, seeks a Front Office Agent to welcome guests, handle check-ins/outs, and maximize occupancy. The role requires hospitality focus, strong communication, and the ability to multitask in a fast-paced environment.

The candidate should have a high school diploma and computer experience, with preference for hotel experience and customer service skills. Regular attendance and a friendly demeanor are essential.