Guest Service Agent

Residence Inn Houston Westchase; Houston (TX); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

HRI Hospitality is seeking a Guest Services Agent to join our Front Office team. Greet, register, and check guests in/out efficiently and courteously; respond to guest inquiries and concerns promptly; handle payments, room assignments, and reservation changes; communicate with housekeeping and maintenance to ensure timely readiness.

Based in Houston, this role requires strong customer service and communication skills, the ability to multitask in a fast-paced environment, and a professional,

Formación

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional, friendly and welcoming demeanor.

Responsabilidades

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Work varied shifts, including weekends and holidays.

Conocimientos

Customer service

Communication

Multitasking

Data entry

Professional demeanor

Educación

High school diploma

Herramientas

PMS experience

Descripción del empleo

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB DESCRIPTION

Job Title: Guest Services Agent Department: Front Office Supervision Exercised: NONE Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge Strong customer service and communication skills.
• Skills and Knowledge Ability to multitask in a fast-paced environment.
• Skills and Knowledge Basic computer and data-entry proficiency.
• Skills and Knowledge Problem-solving and conflict-resolution ability.
• Skills and Knowledge Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.