Guest Experience Agent — Front Desk

MCR; Colony North (SC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

Courtyard Charleston - North Charleston is seeking a friendly Front Desk Agent to warmly welcome guests and manage check-ins and check-outs efficiently. You will handle guest requests, provide information on room rates and promotions, and coordinate mail handling while maintaining a welcoming, well-organized front desk.

This role requires a positive attitude and the ability to work evenings, nights, weekends, and holidays as needed.

Qualifications

• Experience in hospitality or service preferred.
• Positive attitude and willingness to learn.
• Able to understand and follow established guidelines and procedures.
• Ability to work under pressure in a fast-paced environment.
• Effective listening and conflict-resolution skills.
• Strong verbal and written communication abilities.
• Commitment to hospitality and guest service excellence.
• Must be at least 18 years old.
• Willingness to work evenings, nights, weekends, and holidays as required.
• Arrive on time and clock in/out as scheduled.

Responsibilities

• Check-in/check-out efficiently and greet guests warmly.
• Keep guests informed about room rates and promotions.
• Receive and note all incoming mail as required by shift checklist.
• Provide friendly, professional service and respond to guest requests promptly.
• Maintain clean and organized front desk area and assist with other duties as needed.

Skills

Hospitality experience

Can-Do attitude

Ability to follow guidelines

Handle pace and pressure

Listening and conflict resolution

Communication skills

Hospitality and guest service

Age requirement 18+

Flexible schedule

Punctual clock-in/out

Teamwork

Job description

Courtyard Charleston - North Charleston is seeking a friendly Front Desk Agent to warmly welcome guests and manage check-ins and check-outs efficiently. You will handle guest requests, provide information on room rates and promotions, and coordinate mail handling while maintaining a welcoming, well-organized front desk.

This role requires a positive attitude and the ability to work evenings, nights, weekends, and holidays as needed.