Front Desk Agent — Guest Experience & Daily Pay

Aimbridge Hospitality LLC; Charleston (SC); On-site; USD 23,419 - 24,108; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company located in Charleston is seeking a Front Desk Agent. The role focuses on providing exceptional customer service, managing guest check-ins and check-outs, and addressing inquiries. A high school diploma is required, and experience in a hotel setting is preferred. Competitive benefits include medical coverage, paid time off, and 401k plans.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Manage guest interactions and ensure high-quality customer service.
• Handle reservations, check-ins, and check-outs efficiently.
• Address guest inquiries and resolve concerns promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Courtyard Charleston - Front Desk Aimbridge Hospitality

Compensation $18.00/hour

Job Type Regular

Description

Position requires availability to work AM (7a-3p) AND PM (3p-11p) shifts, as needed. Weekends are REQUIRED.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Newly renovated and located in the heart of Charleston’s Historic District, and adjacent to famed Marion Square and Charleston’s newest venue; The Gaillard Center (1 block away), this hotel incorporates diverse offerings. The Courtyard Charleston Historic District is a destination renowned for its historic charm and coastal lifestyle and culinary talent. Voted #1 city in the US by the discerning readers of Condé Nast Traveler and Travel + Leisure magazines, guests will find a region steeped in history, yet surprisingly cutting edge. The Courtyard Charleston Historic District offers a sought-after Southern experience and an ideal location for business meetings, formal events and intimate gatherings; The Courtyard Charleston Historic District features over 7800 square feet of meeting space and beautiful outdoor function space reminiscent of a Charleston garden.

Application deadline for Colorado positions:

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