Courtyard Charleston - Front Desk

Aimbridge Hospitality LLC; Charleston (SC); On-site; USD 23,419 - 24,108; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company located in Charleston is seeking a Front Desk Agent. The role focuses on providing exceptional customer service, managing guest check-ins and check-outs, and addressing inquiries. A high school diploma is required, and experience in a hotel setting is preferred. Competitive benefits include medical coverage, paid time off, and 401k plans.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Manage guest interactions and ensure high-quality customer service.
• Handle reservations, check-ins, and check-outs efficiently.
• Address guest inquiries and resolve concerns promptly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Compensation $17.00 - $17.50/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Newly renovated and located in the heart of Charleston’s Historic District, and adjacent to famed Marion Square and Charleston’s newest venue; The Gaillard Center (1 block away), this hotel incorporates diverse offerings. The Courtyard Charleston Historic District is a destination renowned for its historic charm and coastal lifestyle and culinary talent. Voted #1 city in the US by the discerning readers of Condé Nast Traveler and Travel + Leisure magazines, guests will find a region steeped in history, yet surprisingly cutting edge. The Courtyard Charleston Historic District offers a sought‑after Southern experience and an ideal location for business meetings, formal events and intimate gatherings; The Courtyard Charleston Historic District features over 7,800 square feet of meeting space and beautiful outdoor function space reminiscent of a Charleston garden.