Guest Experience Agent - Hotel Front Desk

Auro Hotels Management; North Charleston (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

PTO

Employee discounts

401k

Job summary

North Charleston Marriott is seeking a Front Desk/Guest Service Agent to greet guests, register arrivals, and provide prompt, courteous service. You will handle payments, answer inquiries, and coordinate with departments to ensure guest satisfaction throughout their stay.

The role requires flexibility for evenings, weekends, and holidays, with a focus on privacy and safety, while maintaining a welcoming, service-driven environment.

Qualifications

• High school diploma or GED; English proficiency required.
• Hospitality/front desk experience preferred.
• Flexibility to work evenings, weekends and holidays.
• Commitment to safety, privacy and professional conduct.

Responsibilities

• Greet guests warmly and register them efficiently.
• Provide prompt, courteous service and resolve guest issues.
• Manage payments, cash handling, and balance cash bank.
• Communicate across departments to ensure guest satisfaction and smooth operations.
• Protect guest information and adhere to security procedures.

Skills

Guest service

Front desk

Cash handling

Communication

Multitasking

Education

High School Diploma

Tools

Ten Key Adding Machine

Facsimile Machines

Computer Systems

Job description

North Charleston Marriott is seeking a Front Desk/Guest Service Agent to greet guests, register arrivals, and provide prompt, courteous service. You will handle payments, answer inquiries, and coordinate with departments to ensure guest satisfaction throughout their stay.

The role requires flexibility for evenings, weekends, and holidays, with a focus on privacy and safety, while maintaining a welcoming, service-driven environment.