Guest Experience Specialist - Front Desk

Drury Hotels Company, LLC; North Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Company 401(k) matching

Health, dental, vision and life/disabl

Team Member Assistance Program

Career growth and development programs

Job summary

Drury Plaza Hotel North Charleston seeks a Guest Service Agent to warmly welcome guests, check them in/out, and promote hotel programs. You will handle guest records, cash handling, and strive for outstanding service while supporting breakfast and evening Kickback operations.

The role emphasizes a friendly, detail-oriented communicator who can work across shifts and provide a positive guest experience in a fast-paced hotel setting.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction in English.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Customer service

Multitasking

Attention to detail

Cash handling

English proficiency

Tools

Office machines

Job description

Drury Plaza Hotel North Charleston seeks a Guest Service Agent to warmly welcome guests, check them in/out, and promote hotel programs. You will handle guest records, cash handling, and strive for outstanding service while supporting breakfast and evening Kickback operations.

The role emphasizes a friendly, detail-oriented communicator who can work across shifts and provide a positive guest experience in a fast-paced hotel setting.