Guest Experience Concierge

mcrhotels.com; North Charleston (SC); On-site; USD 28,000 - 34,000; Full time

Job summary

Courtyard Charleston-North Charleston is seeking a Front Desk Agent to ensure guests have a friendly arrival and departure experience. You will address guest needs in a timely, hospitable manner, greet guests by name when possible, and maintain knowledge of rates and promotions.

A positive attitude and teamwork are essential to support a welcoming hotel environment. The role requires flexibility for varied shifts, including evenings and weekends, with emphasis on clean, courteous service and

Qualifications

• Experience in hospitality or customer-facing service preferred.
• Must have a positive attitude and willingness to learn.
• Must work well in stressful, high-pressure situations.
• Excellent communication and guest-service skills.

Responsibilities

• Check-in/check-out efficiently and contact guests after check-in.
• Maintain up-to-date knowledge of room rates and promotions.
• Receive and note all incoming mail per shift checklist.

Skills

Guest relations

Communication skills

Hospitality mindset

Teamwork

Ability to follow guidelines

Handling pace and pressure

Listening and conflict resolution

Job description

Courtyard Charleston-North Charleston is seeking a Front Desk Agent to ensure guests have a friendly arrival and departure experience. You will address guest needs in a timely, hospitable manner, greet guests by name when possible, and maintain knowledge of rates and promotions.

A positive attitude and teamwork are essential to support a welcoming hotel environment. The role requires flexibility for varied shifts, including evenings and weekends, with emphasis on clean, courteous service and