Guest Experience Front Desk Specialist

Dynamic Group Management; Chattanooga (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Dynamic Group Management operates the Holiday Inn in downtown Chattanooga, seeking a Full-Time Front Desk Representative. The role emphasizes delivering superior guest service, handling check-ins/outs, and assisting guests with inquiries.

The candidate must be able to multitask in a fast-paced environment and maintain composure during peak times. The position requires previous hotel front desk experience and familiarity with Opera PMS.

Qualifications

• Previous hotel front desk experience required.
• Opera PMS experience preferred.
• Excellent customer service and communication skills.
• Ability to multitask and remain calm under pressure.
• Must have open availability, including days, evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Check guests in and out using proper procedures.
• Answer incoming phone calls and assist with guest inquiries.
• Make and manage reservations.
• Provide prompt and courteous service, resolving any issues to ensure guest satisfaction.
• Collaborate with other departments to ensure smooth operations.

Skills

Guest service

Customer communication

Multitasking

Calm under pressure

Open availability

Tools

Opera PMS

Job description

Dynamic Group Management operates the Holiday Inn in downtown Chattanooga, seeking a Full-Time Front Desk Representative. The role emphasizes delivering superior guest service, handling check-ins/outs, and assisting guests with inquiries.

The candidate must be able to multitask in a fast-paced environment and maintain composure during peak times. The position requires previous hotel front desk experience and familiarity with Opera PMS.