Guest Experience Agent — Flexible Scheduling & Growth

White Lodging; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

Paid time off (PTO) with rollover

Medical, dental, and vision insurance

Employee discounts

Job summary

White Lodging is seeking a Front Desk Agent to warmly welcome guests, register arrivals, handle reservations, and ensure smooth check-in and check-out experiences.

You will work in a dynamic, guest-facing environment with opportunities to grow in hospitality operations. Strong communication and a customer-first mindset are essential, with flexibility to work weekends and holidays as needed.

Qualifications

• Excellent communication and customer-service mindset.
• Ability to stand and move at a fast pace; availability includes weekends/holidays.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Greet and register guests efficiently and warmly.
• Manage reservations and check-in/check-out processes.
• Follow cash handling and hotel procedures accurately.
• Develop knowledge of hotel services, rates, and amenities.
• Assist in maintaining lobby cleanliness and lobby appearance.
• Protect guest and hotel information and confidentiality.
• Address guest concerns or complaints promptly and professionally.
• Perform other duties as assigned by the front desk team.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Positive attitude

Stamina for long hours

Job description

White Lodging is seeking a Front Desk Agent to warmly welcome guests, register arrivals, handle reservations, and ensure smooth check-in and check-out experiences.

You will work in a dynamic, guest-facing environment with opportunities to grow in hospitality operations. Strong communication and a customer-first mindset are essential, with flexibility to work weekends and holidays as needed.