Evening Front Desk Agent - Guest Experience & Revenue

Residence Inn Hunstville; Huntsville (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Residence Inn Huntsville in Alabama is seeking a enthusiastic PM Front Desk Agent to join our hospitality team. The role centers on welcoming guests, handling check-ins/outs, reservations, and guest concerns during the evening shift.

You will interact with guests, promote Marriott Bonvoy benefits, and ensure accurate billing and smooth operations using Marriott's FOSSE system. A strong hospitality mindset is essential.

Qualifications

• Previous hotel front desk or guest services experience preferred.
• Experience with Marriott FOSSE is highly desirable.
• Strong written and verbal communication skills.
• Excellent interpersonal, organizational, and multitasking abilities.
• Ability to work the 3:00 PM – 11:00 PM shift, including weekends and holidays.
• Basic knowledge of reservations, payment processing, and guest billing.

Responsibilities

• Greet guests with hospitality and professionalism.
• Process check-ins, check-outs, reservations, and modifications using Marriott's FOSSE system.
• Verify guest IDs, payments, and reservation details upon arrival.
• Answer calls within three rings using hotel etiquette.
• Respond to inquiries and resolve guest issues promptly.
• Coordinate with housekeeping to prepare rooms for arrivals.
• Maintain lobby and front desk areas, supplies, and safety.

Skills

Front desk operations

Customer service

Marriott FOSSE

Communication

Problem solving

Teamwork

Tools

FOSSE system

Job description

Residence Inn Huntsville in Alabama is seeking a enthusiastic PM Front Desk Agent to join our hospitality team. The role centers on welcoming guests, handling check-ins/outs, reservations, and guest concerns during the evening shift.

You will interact with guests, promote Marriott Bonvoy benefits, and ensure accurate billing and smooth operations using Marriott's FOSSE system. A strong hospitality mindset is essential.