Guest Experience Host — Kickback & Hospitality

Drury Hotels Company, LLC; Huntsville (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts and free room nights

Mentorship and cross-training

Job summary

Drury Inn & Suites is hiring at Huntsville, AL to join our hospitality team. Expect to deliver exceptional guest experiences while managing Kickback hours, maintaining clean and organized kitchens and lobbies, and ensuring food safety standards are met.

We foster growth through mentorship, cross-training, and internal promotions, with a company that values guest service and community involvement. We offer incentives like hotel discounts, free room nights, and a supportive team environment that

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable atmosphere.
• Ability to speak and receive direction (written and verbal) in English.

Responsibilities

• Make our complimentary 5:30 p.m. Kickback “happy hour” well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest's questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Knowledge of hotel accommodations

Inventory management

Customer service

English communication

Job description

Drury Inn & Suites is hiring at Huntsville, AL to join our hospitality team. Expect to deliver exceptional guest experiences while managing Kickback hours, maintaining clean and organized kitchens and lobbies, and ensuring food safety standards are met.

We foster growth through mentorship, cross-training, and internal promotions, with a company that values guest service and community involvement. We offer incentives like hotel discounts, free room nights, and a supportive team environment that