Night Audit & Guest Services Lead

Trilogy- Huntsville Downtown.; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401k with employer match

Paid PTO

Uniforms provided

Job summary

Ascent Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, and handle front desk operations at our Huntsville property. You will communicate room availability, rates, and services while maintaining high standards of guest satisfaction.

The role requires strong English communication, ability to work as part of a team, and proficiency with basic computer and office equipment.

Qualifications

• Previous experience as a hotel Front Desk Agent preferred.
• Excellent communication and organizational skills.
• Proficient in reading/writing/speaking English and communicating with guests.
• Familiar with computer operations.
• Familiar with office equipment (copier, printer, fax, phone).
• Ability to follow instructions with limited variables.
• Strong customer service skills and disciplined time management.

Responsibilities

• Balance accounts from day shift.
• Welcome guests on arrival and assign rooms.
• Manage front desk activities, check-ins and check-outs.
• Inform guests about payment methods and verify IDs.
• Register guests with needed information and dates of stay.
• Ensure guest satisfaction through wake-up calls and requests.
• Respond to guest complaints professionally.
• Create invoices and checks for vendors and staff.
• Maintain official documentation for the role.
• Ensure end-of-day activities complete.

Skills

Excellent communication

Organizational skills

English proficiency

Education

High school diploma or equivalent

Tools

Computer literacy

Office equipment familiarity

Job description

Ascent Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, and handle front desk operations at our Huntsville property. You will communicate room availability, rates, and services while maintaining high standards of guest satisfaction.

The role requires strong English communication, ability to work as part of a team, and proficiency with basic computer and office equipment.