Front Desk Guest Experience Specialist

Drury Hotels Company; Birmingham (AL); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

Career growth

Job summary

Drury Hotels in Birmingham, AL is hiring a Guest Service Agent to warmly welcome guests, handle check-ins/outs, and support breakfast andKickback service. You will maintain guest records, assist with promotions, and respond to guest needs with a friendly, professional attitude.

The role emphasizes cash handling, attention to detail, and the ability to work independently as scheduled, contributing to a positive, high‑standard guest experience.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Check guests in and out at the front desk.
• Promote hotel programs and maintain guest records.
• Cash handling and monitoring guest satisfaction; resolve issues.
• Assist with breakfast service and Kickback duties as needed.
• Deliver the Drury hospitality standard to guests and team members.

Skills

Customer service

Cash handling

Multitasking

English proficiency

Job description

Drury Hotels in Birmingham, AL is hiring a Guest Service Agent to warmly welcome guests, handle check-ins/outs, and support breakfast andKickback service. You will maintain guest records, assist with promotions, and respond to guest needs with a friendly, professional attitude.

The role emphasizes cash handling, attention to detail, and the ability to work independently as scheduled, contributing to a positive, high‑standard guest experience.