Guest Experience Associate - Front Desk

Drury Hotels Company, LLC; Birmingham (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Cross-training

Development plans

401(k) match

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Job summary

Drury Inn & Suites in Birmingham, AL is hiring for a front desk/guest service role. You will be the face guests see on arrival and departure, ensuring a warm, friendly, and efficient experience throughout their stay.

The position supports breakfast service and Kickback hours, with opportunities for growth, mentorship, and internal development within a family-owned hotel group known for hospitality excellence.

Qualifications

• Experience in hospitality or customer service is helpful.
• Strong communication and a friendly demeanor.
• Ability to multitask and maintain attention to detail.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

Job description

Drury Inn & Suites in Birmingham, AL is hiring for a front desk/guest service role. You will be the face guests see on arrival and departure, ensuring a warm, friendly, and efficient experience throughout their stay.

The position supports breakfast service and Kickback hours, with opportunities for growth, mentorship, and internal development within a family-owned hotel group known for hospitality excellence.