Guest Experience Agent - Flexible Hours & Growth

White Lodging; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling via app

Unlimited employee referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Wellness tools

Tuition reimbursement

Discounts on hotel rooms, dining, and旅

Job summary

White Lodging is hiring a Front Desk Agent in Richmond, VA to welcome and register hotel guests, manage reservations, and ensure smooth check-in/check-out experiences. The role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-facing environment.

No prior hospitality experience is required but helpful. This position offers a path for growth in hotel front desk operations, guest services, and hospitality management across multiple properties

Qualifications

• Strong communication skills.
• Customer-focused mindset.
• Ability to adapt to varying situations.
• Willingness to work as part of a front desk team.
• Positive and professional attitude.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow cash handling and accounting procedures.
• Develop knowledge of hotel staff, services, hours, and locations.
• Assist in maintaining lobby cleanliness and appearance.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexible

Team player

Outgoing personality

Hospitality experience helpful

Job description

White Lodging is hiring a Front Desk Agent in Richmond, VA to welcome and register hotel guests, manage reservations, and ensure smooth check-in/check-out experiences. The role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-facing environment.

No prior hospitality experience is required but helpful. This position offers a path for growth in hotel front desk operations, guest services, and hospitality management across multiple properties