Front Desk Guest Services Agent

Hilton; Richmond (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

Hilton Richmond is seeking a Guest Services Agent to deliver outstanding service at the Front Office. You will welcome guests, assist with check-in/check-out, and respond to needs to ensure a positive stay experience.

The role requires strong communication and multitasking skills in a fast-paced hotel environment. Prior hospitality or customer service experience is preferred; basic PMS knowledge is a plus.

Qualifications

• High school diploma preferred.
• Experience in hospitality or customer service preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out promptly and courteously.
• Respond to guest inquiries and requests professionally.
• Handle payments, room assignments, and reservations changes.
• Coordinate with housekeeping and maintenance for room readiness.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Education

High school diploma

Tools

Hotel PMS

Job description

Hilton Richmond is seeking a Guest Services Agent to deliver outstanding service at the Front Office. You will welcome guests, assist with check-in/check-out, and respond to needs to ensure a positive stay experience.

The role requires strong communication and multitasking skills in a fast-paced hotel environment. Prior hospitality or customer service experience is preferred; basic PMS knowledge is a plus.