Guest Service Agent - Front Desk Excellence

Kalyan-Hospitality; Richmond (VA); Sur place; USD 16 000 - 20 000; Plein temps

Résumé du poste

Graduate by Hilton Richmond is seeking a Guest Service Agent to serve as the first point of contact for guests. You will handle reservations, check-ins, check-outs, and guest inquiries to ensure a welcoming experience in a busy hotel environment.

The role requires excellent English communication, basic computer skills, and flexibility to work evenings, weekends, and holidays. Prior hospitality experience is a plus, and knowledge of local attractions will help provide great guest recommendations.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred but not required.
• Basic computer skills, including familiarity with reservation and property management software.
• Excellent verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience in hotel, resort, or similar accommodation setting preferred.
• Second language proficiency is a plus.
• Knowledge of local area attractions and services is desirable.
• Hospitality or customer service certification is a plus.
• Strong problem-solving skills and calm under pressure.

Responsabilités

• Greet guests warmly upon arrival and provide a smooth check-in and check-out process.
• Manage guest reservations, cancellations, and modifications using property management systems.
• Respond promptly and courteously to guest inquiries, requests, and complaints; ensure timely resolution.
• Coordinate with housekeeping and maintenance to meet quality standards.
• Provide guests with information about hotel services, amenities, local attractions, and dining options.
• Process payments and maintain accurate records of transactions and guest accounts.
• Maintain a clean, organized front desk area and ensure safety and security protocols.
• Assist in administrative tasks and support other departments as needed.

Connaissances

Communication

Customer service

Flexibility

Formation

High School Diploma

Outils

PMS software

Description du poste

Graduate by Hilton Richmond is seeking a Guest Service Agent to serve as the first point of contact for guests. You will handle reservations, check-ins, check-outs, and guest inquiries to ensure a welcoming experience in a busy hotel environment.

The role requires excellent English communication, basic computer skills, and flexibility to work evenings, weekends, and holidays. Prior hospitality experience is a plus, and knowledge of local attractions will help provide great guest recommendations.