Guest Services Agent — Growth & Travel Discounts

Excel Hotel Group; Hampton (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

PTO

401k with company match

Travel discount program

Job summary

Excel Hotel Group is seeking a Front Desk Agent in Hampton, Virginia. The role involves checking guests in and out of the hotel, processing payments, and providing exceptional customer service. Ideal candidates will have customer service experience and the ability to stand for long periods.

We offer excellent benefits including medical, dental, life insurance, PTO, and a 401k with company match. Join us for a chance to grow within our family-driven culture.

Qualifications

• 1-2 years customer service experience.
• Basic knowledge of computers and software including email, word processing, and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests and issues room keys efficiently.
• Processes cash and credit card transactions accurately.

Skills

Customer service experience

Basic computer knowledge

Ability to stand for 8 hours

Job description

Excel Hotel Group is seeking a Front Desk Agent in Hampton, Virginia. The role involves checking guests in and out of the hotel, processing payments, and providing exceptional customer service. Ideal candidates will have customer service experience and the ability to stand for long periods.

We offer excellent benefits including medical, dental, life insurance, PTO, and a 401k with company match. Join us for a chance to grow within our family-driven culture.