Guest Experience Agent - Flexible AM/PM Shifts

Lever, Inc.; Sterling (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental/ Vision insurance

Short/Long Term Disability

401(k) retirement program

Life insurance

Tuition reimbursement

Room rate discounts

Job summary

B. F. Saul Company Hospitality Group is seeking a Front Desk/Guest Service professional in Sterling, VA. The role handles check-ins/check-outs, reservations, and guest requests with a focus on superior service and satisfaction.

The ideal candidate has at least 1 year of guest service experience, strong verbal communication, and the ability to lift up to 75 pounds. The position offers well-being benefits and opportunities within a large hospitality group.

Qualifications

• High school diploma or GED required.
• 1+ years guest service experience preferred.
• Excellent verbal communication skills; customer-focused and detail-oriented.
• Ability to lift up to 75 pounds.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations and handle special requests.
• Provide high-level guest service and knowledge of hotel outlets and hours of operation.
• Upsell rooms and amenities to maximize revenue and follow cash handling procedures.
• Maintain a clean, safe work area and support other departments as needed.

Skills

Verbal communication

Guest service

Attention to detail

Physical ability

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a Front Desk/Guest Service professional in Sterling, VA. The role handles check-ins/check-outs, reservations, and guest requests with a focus on superior service and satisfaction.

The ideal candidate has at least 1 year of guest service experience, strong verbal communication, and the ability to lift up to 75 pounds. The position offers well-being benefits and opportunities within a large hospitality group.