Evening Guest Services Agent — Upsell & Concierge

B.F. Saul Company Hospitality Group; Sterling (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Short & Long Term Disability

401(k) retirement program

Life insurance

Tuition reimbursement

Discounted room rates

Job summary

B. F. Saul Company Hospitality Group is seeking a friendly Guest Service Agent in Sterling, VA to handle check-ins/outs, reservations, and guest requests with top-tier service. You will know hotel outlets, local attractions, and hours to assist guests efficiently.

The role requires weekend availability for the 3pm–11pm shift, strong teamwork, upselling, and adherence to safety standards, with a competitive hourly wage and benefits.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of guest service experience in hospitality preferred.
• Excellent verbal communication and attentiveness required.

Responsibilities

• Assist guests with check-ins/outs, reservations, and requests.
• Provide local information and operate hotel outlets knowledgeably.
• Promote guest satisfaction and follow service recovery procedures.
• Collaborate with other departments to meet guest needs.

Skills

Guest service

Communication

Attention to detail

Physical stamina

Teamwork

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a friendly Guest Service Agent in Sterling, VA to handle check-ins/outs, reservations, and guest requests with top-tier service. You will know hotel outlets, local attractions, and hours to assist guests efficiently.

The role requires weekend availability for the 3pm–11pm shift, strong teamwork, upselling, and adherence to safety standards, with a competitive hourly wage and benefits.