Guest Experience Agent — Fast-Paced Entertainment

M Resort Spa Casino; Henderson (NV); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off increases with length of

Job summary

M Resort Spa Casino in Henderson, NV is seeking a Front Desk/Guest Services Associate to greet guests, process check-ins/outs, handle payments, and balance transactions. You will maintain accurate records and reporting while delivering friendly service in a fast-paced resort environment.

The role emphasizes teamwork, clear communication, and adherence to policies. Growth opportunities and competitive benefits are offered, with a schedule that may include nights and weekends.

Qualifications

• Must be at least 18 years of age.
• Six months to one year of computer experience required.
• Experience with LMS preferred.
• High school diploma or GED.
• Excellent communication skills.
• Ability to operate Front Desk System, calculator, and keyboard at 35 wpm.
• Full understanding of company and departmental rules, regulations, policies, and procedures.
• Ability to read, write, and communicate effectively in English.
• Ability to perform basic math functions; skilled in building relationships with staff and guests.
• General computer proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Sign-in and sign-out of guests at the front desk.
• Check guests in upon arrival and collect payments.
• Post room charges, paid outs, and corrections.
• Check guests out upon departure and balance postings.
• Prepare reports and maintain records for marketing purposes.
• Provide courteous, friendly service to all staff and guests.

Skills

Excellent communication

English literacy

Basic math

Customer service

Teamwork

Education

High school diploma or GED

Tools

Front Desk System

Calculator

Keyboard (35 wpm)

MS Word

MS Excel

MS Outlook

Job description

M Resort Spa Casino in Henderson, NV is seeking a Front Desk/Guest Services Associate to greet guests, process check-ins/outs, handle payments, and balance transactions. You will maintain accurate records and reporting while delivering friendly service in a fast-paced resort environment.

The role emphasizes teamwork, clear communication, and adherence to policies. Growth opportunities and competitive benefits are offered, with a schedule that may include nights and weekends.