VIP Front Desk Guest Experience Agent

The Resort at Summerlin; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

The Resort at Summerlin is seeking a Guest Service Agent at the Front Desk in Las Vegas, NV. You will greet guests, handle requests, and strive to exceed expectations while upholding brand standards.

Responsibilities include resolving guest concerns promptly, managing reservations and billing with accuracy, and collaborating with team members to deliver exceptional service across all touchpoints.

Qualifications

• High school diploma or GED required.
• 1–2 years at front desk/guest services in luxury or upscale hotel preferred.
• Familiarity with PMS systems (Opera, Amadeus or similar).

Responsibilities

• Greet guests and provide a warm, professional welcome.
• Take ownership of guest issues and resolve them promptly.
• Ensure accuracy in reservations, billing, and guest requests.
• Adhere to company policies and promote teamwork to deliver exceptional service.

Skills

Customer service

Communication skills

Multilingual (bonus)

Call handling

Cash handling

Reservations accuracy

Education

High School diploma or GED

Tools

Opera PMS

Amadeus PMS

Job description

The Resort at Summerlin is seeking a Guest Service Agent at the Front Desk in Las Vegas, NV. You will greet guests, handle requests, and strive to exceed expectations while upholding brand standards.

Responsibilities include resolving guest concerns promptly, managing reservations and billing with accuracy, and collaborating with team members to deliver exceptional service across all touchpoints.