Casino Host: Guest Experience & Seating Specialist

PENN Entertainment, Inc.; Henderson (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

The M Resort, LLC is seeking a friendly Host to welcome guests, manage seating and reservations, and help maintain an exceptional guest experience at our casino resort in Henderson, NV.

The ideal candidate will have strong interpersonal and communication skills, basic math abilities for guest counts, and the ability to work in a fast-paced, high-volume restaurant environment. MMS and MICROS experience is preferred; English proficiency is required.

Qualifications

• High School Diploma or GED required.
• Experience in a high-volume, full-service restaurant preferred.
• Strong organizational and interpersonal skills.
• Ability to manage guest flow and seating efficiently.
• Proficiency in basic math for counts and reservations.
• English reading and writing proficiency.
• Experience with MMS and MICROS systems preferred.

Responsibilities

• Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged.
• Maintain the professional appearance and cleanliness of the host stand and surrounding areas.
• Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation.
• Monitor guest wait times and identify large parties to ensure efficient seating and service.
• Answer incoming calls at the host stand and assist with reservations or inquiries.
• Oversee and support the completion of side work by team members.
• Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues.
• Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff.
• Confirm that tables are properly set and ready for service at the beginning of each shift.
• Assist the manager with coordinating staff breaks as needed.
• Provide courteous and friendly service to all guests and team members.

Skills

Strong interpersonal skills

Verbal communication

Written communication

English proficiency

Math skills

Guest flow management

Education

High School Diploma or GED

Tools

MMS systems

MICROS systems

Job description

The M Resort, LLC is seeking a friendly Host to welcome guests, manage seating and reservations, and help maintain an exceptional guest experience at our casino resort in Henderson, NV.

The ideal candidate will have strong interpersonal and communication skills, basic math abilities for guest counts, and the ability to work in a fast-paced, high-volume restaurant environment. MMS and MICROS experience is preferred; English proficiency is required.