Guest Experience Agent - Front Desk

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking a Guest Service Representative in Las Vegas to greet guests, manage check-in/check-out, and handle front desk transactions with accuracy and courtesy.

You will ensure guest satisfaction, assist with room assignments, and process financial transactions while maintaining compliance with gaming laws and internal controls. Join a team dedicated to exceptional service at a busy, iconic property.

Qualifications

• 6 months of experience in a similar role or with relevant transferrable skills preferred.
• Strong guest service abilities and proven track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Assign guest rooms in accordance with current policies and procedures
• Process guest check-outs and handle account postings accurately and efficiently
• Manage cash flow in assigned bank, including performing accurate financial transactions
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations
• Assist other departments with guest-related needs to ensure seamless service
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Experience in similar role

Guest service

Communication

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Job description

Stratosphere Gaming, LLC is seeking a Guest Service Representative in Las Vegas to greet guests, manage check-in/check-out, and handle front desk transactions with accuracy and courtesy.

You will ensure guest satisfaction, assist with room assignments, and process financial transactions while maintaining compliance with gaming laws and internal controls. Join a team dedicated to exceptional service at a busy, iconic property.