Guest Experience Specialist – Front Desk

Golden Entertainment, Inc.; Pahrump (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Golden Pahrump Nugget, LLC is seeking a Guest Service Representative to warmly welcome guests, manage front desk tasks, and handle check-ins/check-outs with accuracy. You will process payments, maintain guest satisfaction, and support a smooth operation in a busy casino hotel environment.

Ideal candidates have at least 6 months in a similar role, strong communication, and a team mindset. This on-site position requires English proficiency and compliance with gaming regulations and safety

Qualifications

• 6 months of experience in a similar role or transferrable skills preferred.
• Strong guest service abilities and proven track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture.
• Assign guest rooms and manage check-ins/check-outs and account postings.
• Process guest transactions and handle cash flow with accuracy.
• Support other departments to ensure seamless guest experiences.

Skills

Guest service

Cash handling

Team player

Communication

Education

High school diploma

Tools

POS system

10-key input

Job description

Golden Pahrump Nugget, LLC is seeking a Guest Service Representative to warmly welcome guests, manage front desk tasks, and handle check-ins/check-outs with accuracy. You will process payments, maintain guest satisfaction, and support a smooth operation in a busy casino hotel environment.

Ideal candidates have at least 6 months in a similar role, strong communication, and a team mindset. This on-site position requires English proficiency and compliance with gaming regulations and safety