Lux Front Desk Concierge: Elite Guest Experience

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 26,000 - 35,000; Full time

Job summary

Omni Hotels & Resorts in Charlotte, NC is seeking a Front Desk Agent to deliver a five-star welcome and departure experience. You will greet guests, provide local information, and promote resort amenities while efficiently handling check-ins, check-outs, and folio settlements.

The role requires clear English communication, strong customer service, and the ability to work under pressure during peak check-in times.

Qualifications

• Front desk experience preferred.
• Strong customer service background.
• Clear English communication is required.

Responsibilities

• Process guest check-ins and check-outs per SOP.
• Listen to guest inquiries and respond appropriately.
• Set up accurate guest accounts including room type and payment.
• Block rooms and manage key packets as needed.
• Pre-register guests and communicate special requests to relevant teams.
• Maintain confidentiality of guest and hotel information.
• Ensure secure handling of room access and folio settlements.
• Maintain knowledge of hotel services, hours, and packages.

Skills

Customer service

Communication

Teamwork

Computer input

Math skills

Decision making

Prioritization

Stamina

Job description

Omni Hotels & Resorts in Charlotte, NC is seeking a Front Desk Agent to deliver a five-star welcome and departure experience. You will greet guests, provide local information, and promote resort amenities while efficiently handling check-ins, check-outs, and folio settlements.

The role requires clear English communication, strong customer service, and the ability to work under pressure during peak check-in times.