Guest Experience Agent - Front Desk & Reservations

OTH Hotels Resorts; Gettysburg (Adams County); On-site; USD 32,000 - 42,000; Full time

Job summary

OTH Hotels Resorts is seeking a Guest Service Agent to welcome guests, handle check-in and check-out, and assist with reservations on property. The role emphasizes flawless guest interactions, accurate records, and a welcoming front desk presence.

We value strong communication, a positive attitude, and the ability to multitask in a fast-paced environment, including evenings, weekends, and holidays. Education includes a high school diploma; hospitality experience is preferred, and travel is not

Qualifications

• High school diploma or equivalent required.
• Hospitality degree preferred.
• Experience in customer service or hospitality preferred.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Communication

Multitasking

Guest engagement

Teamwork

Education

High school diploma

Hospitality degree

Tools

PMS software

Job description

OTH Hotels Resorts is seeking a Guest Service Agent to welcome guests, handle check-in and check-out, and assist with reservations on property. The role emphasizes flawless guest interactions, accurate records, and a welcoming front desk presence.

We value strong communication, a positive attitude, and the ability to multitask in a fast-paced environment, including evenings, weekends, and holidays. Education includes a high school diploma; hospitality experience is preferred, and travel is not