Guest Services Front Desk Associate – Hospitality & Perks

Pah Management; Charlotte (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Incentive Program

Job summary

PAH Management is seeking a Guest Services Associate in Charlotte, NC. You will handle front desk duties, check guests in and out, and process payments while delivering exceptional service in a fast-paced environment.

Responsibilities include assisting guests with inquiries, coordinating services, and maintaining smooth front desk operations to ensure guest satisfaction and repeat business.

Qualifications

• Required: High school diploma or equivalent.
• Customer service experience required, preferably in a hotel or related field.
• Ability to multitask, stay detail-oriented, and remain service-centric in a fast-paced position.
• Ability to communicate clearly and listen to guests and co-workers under pressure.

Responsibilities

• Check guests in and out and make reservations and confirmations.
• Process all payments according to hotel requirements, including cash and card handling.
• Provide information to guests and coordinate special service requests for guests.
• Maintain front desk organization and assist where needed to deliver excellent guest service.

Skills

Customer service

Multitasking

Communication

Stress management

Education

High school diploma or equivalent

Tools

PMS

Job description

PAH Management is seeking a Guest Services Associate in Charlotte, NC. You will handle front desk duties, check guests in and out, and process payments while delivering exceptional service in a fast-paced environment.

Responsibilities include assisting guests with inquiries, coordinating services, and maintaining smooth front desk operations to ensure guest satisfaction and repeat business.