Guest Experience Agent – Front Desk

Hyatt Indy; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Indy is seeking a Guest Services Agent to deliver outstanding service at the front desk in downtown Indianapolis. You will warmly greet guests, assist with check-in/check-out, handle requests, and coordinate with housekeeping to ensure timely room readiness.

The role emphasizes strong communication, multitasking, and a friendly, professional demeanor in a high-volume hotel environment. Flexible shifts, including weekends and holidays, are required to maintain guest satisfaction.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

PMS experience

Education

High school diploma (preferred)

Tools

Hotel PMS

Job description

Hyatt Indy is seeking a Guest Services Agent to deliver outstanding service at the front desk in downtown Indianapolis. You will warmly greet guests, assist with check-in/check-out, handle requests, and coordinate with housekeeping to ensure timely room readiness.

The role emphasizes strong communication, multitasking, and a friendly, professional demeanor in a high-volume hotel environment. Flexible shifts, including weekends and holidays, are required to maintain guest satisfaction.