Guest Service Agent (Full-Time)

Hyatt Indy; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Indy is seeking a Guest Services Agent to deliver outstanding service at the front desk in downtown Indianapolis. You will warmly greet guests, assist with check-in/check-out, handle requests, and coordinate with housekeeping to ensure timely room readiness.

The role emphasizes strong communication, multitasking, and a friendly, professional demeanor in a high-volume hotel environment. Flexible shifts, including weekends and holidays, are required to maintain guest satisfaction.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

PMS experience

Education

High school diploma (preferred)

Tools

Hotel PMS

Job description

186 rooms | 4,500 sq. ft. meeting/event space Amenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily. Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title

Guest Services Agent

Department

Front Office

Supervision Exercised

NONE

Supervision Received

Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge: Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.