Guest Experience Front Desk Agent – Flexible Shifts

General Hotels Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

401(k) with company match

Generous Time Off Package

Hotel Room Discounts

Job summary

A leading hospitality company in Indianapolis is seeking a Front Desk Agent to provide excellent customer service and create engaging experiences for guests. Key responsibilities include greeting guests, checking them in and out, addressing inquiries, and maintaining records. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively. This position offers various benefits, flexible shift options, and opportunities for growth within the company.

Qualifications

• Prior customer service experience is a plus.
• Ability to work weekends and holidays.

Responsibilities

• Greeting guests as they arrive at the hotel.
• Checking guests in and out of the hotel.
• Answering phone calls and responding to emails.
• Assisting guests with any questions or concerns.

Skills

Excellent customer service skills

Strong communication skills

Ability to multitask

Attention to detail

Ability to work under pressure

Proficiency in front desk software

Basic math skills

Flexibility to work different shifts

Tools

Hotel front desk software

Job description

A leading hospitality company in Indianapolis is seeking a Front Desk Agent to provide excellent customer service and create engaging experiences for guests. Key responsibilities include greeting guests, checking them in and out, addressing inquiries, and maintaining records. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively. This position offers various benefits, flexible shift options, and opportunities for growth within the company.