Front Office Supervisor — Guest Experience Leader

Hotel Yountville; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Downtown parking

Meal

401(k) Matching

Job summary

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in Indianapolis, IN. You will ensure smooth check-in/out, optimize staffing, and maintain exceptional guest relations in a fast-paced hotel setting.

Responsibilities include supervising front office staff, resolving guest issues, ensuring MICROS system accuracy, and collaborating with housekeeping and engineering. The role supports the General Manager with special requests and group blocks.

Qualifications

• Proven customer service and problem-solving experience.
• Ability to interview, hire, supervise and schedule front office staff.
• Strong communication and guest relations skills.
• Ability to manage multiple tasks in a fast-paced hotel environment.

Responsibilities

• Anticipate guest needs and maintain positive guest relations; check guests in and out promptly.
• Ensure staffing levels for front office, including hiring and scheduling staff.
• Understand front office roles and perform duties as needed.
• Resolve guest complaints and ensure satisfaction through investigation and problem solving.
• Operate the MICROS front office system and manage daily transactions.
• Coordinate with Housekeeping and Engineering on room status and maintenance requests.
• Assist the General Manager with special requests, group blocks, and unusual circumstances.

Skills

Customer service

Staff management

Scheduling

Communication

Problem solving

Tools

MICROS system

Job description

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in Indianapolis, IN. You will ensure smooth check-in/out, optimize staffing, and maintain exceptional guest relations in a fast-paced hotel setting.

Responsibilities include supervising front office staff, resolving guest issues, ensuring MICROS system accuracy, and collaborating with housekeeping and engineering. The role supports the General Manager with special requests and group blocks.