Guest Experience Specialist

Hyatt Indy; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Hyatt Indy is seeking a Guest Services Agent to deliver exceptional service at the front desk in downtown Indianapolis. You will welcome guests, assist with check-in/check-out, respond to inquiries, and ensure a positive stay experience.

The role requires strong communication, multitasking ability, and a friendly, professional demeanor, with willingness to work varied shifts, including weekends and holidays.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

PMS (Property Management System)

Job description

Hyatt Indy is seeking a Guest Services Agent to deliver exceptional service at the front desk in downtown Indianapolis. You will welcome guests, assist with check-in/check-out, respond to inquiries, and ensure a positive stay experience.

The role requires strong communication, multitasking ability, and a friendly, professional demeanor, with willingness to work varied shifts, including weekends and holidays.