Front Office Director: Luxury Guest Experience Leader

The Hotel at Avalon; Houston, Northern (TX, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Hotel staff discounts

Job summary

Houston Grand Hotel - River Oaks in Houston, TX seeks a Director of Front Office to lead Guest Services and Front Office operations. You will drive profitability, coach staff, and ensure high guest satisfaction during peak periods and VIP arrivals.

The role requires strong interpersonal skills, financial acumen, and the ability to maintain brand standards while delivering exceptional guest experiences.

Qualifications

• Minimum of three years of front office management experience.
• Minimum of two-year department head level experience.
• Excellent interpersonal skills to provide guest satisfaction.

Responsibilities

• Oversees Front Office and Guest Services operations to ensure profitability and quality standards.
• Leads, trains, and supervises Front Office and Guest Services staff; manages staffing and performance.
• Handles VIP arrivals/departures and special reservations; ensures personalized service and guest satisfaction.
• Monitors training programs and brand standards; engages in meetings and quality assurance activities.
• Assists Finance with credit issues and payroll scheduling; plans operational efficiency and cost controls.

Skills

Interpersonal skills

English proficiency

Written & verbal communication

Customer service excellence

Numerical aptitude

Computer systems aptitude

Job description

Houston Grand Hotel - River Oaks in Houston, TX seeks a Director of Front Office to lead Guest Services and Front Office operations. You will drive profitability, coach staff, and ensure high guest satisfaction during peak periods and VIP arrivals.

The role requires strong interpersonal skills, financial acumen, and the ability to maintain brand standards while delivering exceptional guest experiences.