Guest Experience Agent

esacareers; Burbank (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Employer Paid Basic Life and AD&D

Job summary

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, answer phones, and manage reservations from check-in to checkout at our Burbank, CA property. The role requires accurate payment handling, front desk paperwork, and adherence to safety procedures.

The GSR assists guests with inquiries, promotes ESA’s services, and maintains a clean, organized lobby and work area while delivering excellent service in a fast-paced environment.

Qualifications

• Ability to communicate effectively with guests and team members.
• Experience with front desk operations or guest services is preferred.
• Ability to process reservations, registrations, payments, and check-outs.
• Must follow safety and security procedures and company guidelines.

Responsibilities

• Assist guests and respond to inquiries with courtesy and efficiency.
• Answer phones, check guests in and out, and handle payments.
• Maintain front desk paperwork and ensure adherence to safety procedures.
• Upsell services and collect guest information for potential sales opportunities.
• Keep the lobby, desk, and common areas clean and organized.

Skills

English proficiency

PMS proficiency

Cash handling

Guest service communication

Education

High school diploma or GED

Tools

PMS software

Job description

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, answer phones, and manage reservations from check-in to checkout at our Burbank, CA property. The role requires accurate payment handling, front desk paperwork, and adherence to safety procedures.

The GSR assists guests with inquiries, promotes ESA’s services, and maintains a clean, organized lobby and work area while delivering excellent service in a fast-paced environment.