Guest Experience Specialist

esacareers; Princeton, West Windsor (NJ, NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and handle payments while upholding company policies and safety standards. The role emphasizes delivering exceptional guest experiences and teamwork across hotel services.

Responsibilities include reservations, guest inquiries, and maintaining a clean, organized front desk area, with a focus on compliance and courteous service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in guest services or hospitality preferred.
• Ability to multitask and handle cash and payments.

Responsibilities

• Assist guests, answer phones, check-in/check-out.
• Process reservations, payments, and departures per guidelines.
• Maintain front desk area, lobby, and safety procedures.

Skills

English proficiency

Guest service

Communication

Problem solving

Education

High school diploma or GED

Tools

PMS proficiency

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and handle payments while upholding company policies and safety standards. The role emphasizes delivering exceptional guest experiences and teamwork across hotel services.

Responsibilities include reservations, guest inquiries, and maintaining a clean, organized front desk area, with a focus on compliance and courteous service in a fast-paced environment.