Guest Experience Associate

esacareers; Tewksbury (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering family

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments in line with company procedures. The role also requires completing front desk paperwork and ensuring safety and security standards are followed.

The GSR will promote ESA’s service culture, maintain a clean front desk, and support daily operations while providing a high-quality guest experience across all touchpoints.

Qualifications

• Customer service experience preferred.
• Ability to handle payments and registrations.
• Strong English communication.
• Must follow safety and security procedures.
• Cash handling and accounts management.

Responsibilities

• Assist guests with inquiries and requests.
• Answer and route phone calls.
• Check guests in and out and process payments.
• Complete front desk daily paperwork per guidelines.
• Maintain a clean, organized front desk and lobby area.
• Promote ESA's service culture and resolve guest issues.

Skills

Guest service

Communication

Problem solving

Cash handling

Multitasking

Education

High School Diploma

Tools

PMS software

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments in line with company procedures. The role also requires completing front desk paperwork and ensuring safety and security standards are followed.

The GSR will promote ESA’s service culture, maintain a clean front desk, and support daily operations while providing a high-quality guest experience across all touchpoints.