Guest Experience Specialist

esacareers; Burbank (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Discounts Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative in California to assist guests, answer phones, check-in/out, and process payments in line with company procedures. You will be part of a team that delivers attentive service at the front desk.

This role requires strong English communication, basic computer skills, and the ability to maintain a clean, organized lobby and work area while supporting hotel operations and safety standards.

Qualifications

• HS diploma or GED or equivalent experience.
• Strong English communication and guest service orientation.
• Experience handling payments and front desk procedures.

Responsibilities

• Assist guests, answer phones, and check guests in and out.
• Process reservations, payments, and departures per guidelines.
• Maintain front desk area, ensure safety and security procedures.
• Promote ESA service culture and resolve guest issues promptly.

Skills

English proficiency

PMS experience

Cash handling

Guest service mindset

Communication skills

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative in California to assist guests, answer phones, check-in/out, and process payments in line with company procedures. You will be part of a team that delivers attentive service at the front desk.

This role requires strong English communication, basic computer skills, and the ability to maintain a clean, organized lobby and work area while supporting hotel operations and safety standards.