Guest Concierge & Reservations Expert

Entertimeonline; Telluride (CO); On-site; USD 33,000 - 36,000; Full time

Job summary

Entertimeonline in Telluride, CO is hiring a Full-Time Guest Booking Agent. You will guide guests through the reservations process, upsell accommodations, and resolve issues to ensure a memorable stay.

Ideal candidates have sales experience, superb customer service, and the ability to work with partner companies. Expect travel for trainings and a team-based, guest-centric environment.

Qualifications

• Lead guests through the booking process with rapport building.
• Demonstrate strong sales aptitude with up-sell and cross-sell, overcoming objections.
• Resolve reservation questions and issues promptly.
• Follow up with guests during and after stay for feedback.

Responsibilities

• Lead guests through booking process with rapport and confidence.
• Demonstrate sales ability to up-sell/cross-sell and overcome objections.
• Work with partner companies to ensure reservations are accounted for.
• Strive to achieve personal and office sales goals.
• Troubleshoot and resolve reservation questions and issues.
• Answer guest emails, chats, texts and calls promptly.
• Travel to Steamboat/Winter Park for in-person meetings/trainings as needed.
• All other duties as assigned.

Skills

Sales aptitude

Conflict resolution

Customer service

Job description

Entertimeonline in Telluride, CO is hiring a Full-Time Guest Booking Agent. You will guide guests through the reservations process, upsell accommodations, and resolve issues to ensure a memorable stay.

Ideal candidates have sales experience, superb customer service, and the ability to work with partner companies. Expect travel for trainings and a team-based, guest-centric environment.