Guest Experience & Reservations Specialist

Better Talent; Winter Park (CO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Sick days

Vacation days

Job summary

Better Talent in Winter Park, CO is seeking a guest services professional to guide guests through booking, upsell, and ensure exceptional experiences from booking to departure. The role emphasizes world-class service, sales goals, and collaboration with homeowners and partners.

Ideal candidates have a background in sales or guest services, strong English communication, and the ability to work in a fast-paced environment. On-site position with competitive hourly pay and PTO benefits.

Qualifications

• College or University degree preferred or a minimum of one year experience in a guest services role.
• Hold a valid driver’s license.
• Excellent computer skills, ability to learn new software quickly.
• Able to organize, plan ahead, and self manage workload in a positive manner.
• Ability to manage a high and concentrated volume of guest needs and daily tasks.
• Outstanding customer service skills including full fluency in speaking, reading, and writing English.
• Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person.
• Detail and team oriented.
• Ability to reason and create solutions in unexpected and possibly stressful situations.
• Dependable and punctual.
• Able to type 40 wpm.
• Able to lift at least 25 pounds.
• This is not a work remote job. Must live within 45 minutes of Winter Park or Steamboat Springs

Responsibilities

• Smoothly lead a guest through the booking process by building rapport and confidence.
• Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
• Work with partner companies to ensure all reservations are accounted for
• Strive to achieve all personal and office-wide sales goals
• Troubleshoot and resolve reservation questions and issues
• Answer guest emails, chats, texts and phone calls and attend to their requests in a timely way
• Follow up with guests during and after their stay for feedback
• Plan, prepare and track guest gifts
• Manage lost and found between Guest Liaison and Housekeeping Teams.
• Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
• Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
• Share feedback from guest comments with our Homeowner Liaison and Marketing Team in order to improve properties and market them more accurately
• Communicate with all departments on any changes or updates with guests that impact the other department
• Work with guests on refunds if they have issues during their stay
• Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with team members
• All other duties as assigned

Skills

Customer service

English fluency

Organization

Multitasking

Communication

Problem solving

Reliability

Typing speed

Lifting

Education

College degree preferred

Tools

Computer skills

Job description

Better Talent in Winter Park, CO is seeking a guest services professional to guide guests through booking, upsell, and ensure exceptional experiences from booking to departure. The role emphasizes world-class service, sales goals, and collaboration with homeowners and partners.

Ideal candidates have a background in sales or guest services, strong English communication, and the ability to work in a fast-paced environment. On-site position with competitive hourly pay and PTO benefits.