Reservation Agent

Mountain Lodge Telluride; Telluride (CO); On-site; USD 57,308,000 - 64,472,000; Full time

Benefits offered by this job

Ski pass

End of season bonus

401(k) with match

PTO

Job summary

Mountain Lodge Telluride is seeking a full-time Reservations Agent to handle guest and owner inquiries, book accommodations, and promote hotel amenities. You’ll contribute to occupancy and revenue while delivering service that aligns with our brand standards.

This on-site, year-round role requires a flexible schedule, including evenings, weekends, and holidays. Attend to guests with professionalism and enthusiasm to ensure memorable Telluride experiences.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• 1–2 years of experience in hotel reservations, front desk, or hospitality sales preferred.
• Experience with OPERA PMS or similar system; training provided.

Responsibilities

• Process all reservation requests via phone, email, online platforms, and in person.
• Input, modify, and cancel reservations in OPERA PMS.
• Promote room upgrades, packages, and hotel amenities to maximize revenue.
• Provide information about room types, rates, policies, and availability.
• Maintain knowledge of seasonal rates, promotions, policies and inventory.
• Follow up on reservations and sales opportunities to convert inquiries into bookings.

Skills

Customer service

Sales

Communication

Multitasking

Education

High school diploma

Tools

OPERA PMS

TrackPulse

CRM software

Job description

Salary starting @ $20.00 - $22.50/hr, depending on experience

We are hiring a full-time, year-round, on-site Reservations Agent. Are you looking for a rewarding job that still allows you to enjoy Telluride living? The Mountain Lodge Telluride is looking for a few energetic, detail minded, outgoing and fun-loving people to join our fast-paced Reservations Team. Ready to make a change? With a job here, you can apply your knowledge and positive attitude to helping our guests and visitors.

We offer great pay, ski pass/end of season bonus, benefits, 401(k) with match, PTO, etc.

Purpose of Position:

The Reservation Agent is responsible for handling all guest and owner reservation inquiries in a courteous, professional, and efficient manner at a full-service condominium hotel. This role ensures accurate booking of accommodations, promotes hotel amenities, maximizes occupancy and revenue, and delivers exceptional service consistent with brand standards.

Essential Job Functions/Responsibilities

to include the following. (other duties may be assigned. Management also reserves the right to change or modify position descriptions from time-to-time to meet the needs of the business with or without notice).

Reservations & Sales

• Process all reservation requests via phone, email, online platforms, and in person.


• Accurately input, modify, and cancel reservations using OPERA Property Management System (PMS).


• Manage and track leads, inquiries, and follow-ups through the TrackPulse Lead Management System.


• Promote room upgrades, packages, and hotel amenities to maximize revenue.


• Provide detailed information about room types, rates, policies, and availability.


• Maintain thorough knowledge of seasonal rates, promotions, policies and inventory.


• Follow up on pending reservations and sales opportunities to convert inquiries into confirmed bookings.


• Assists in selling trip insurance to guests.

Guest & Owner Relations

• Respond promptly and professionally to guest and condominium owner inquiries.


• Coordinate owner bookings in accordance with rental program agreements ins absence of Reservations Manager


• Communicate special requests to relevant departments (Housekeeping, Engineering, Front Desk).


• Handle guest concerns related to reservations with diplomacy and problem-solving skills.


• Administrative Duties
  
  
  
  • Maintain accurate reservation records and documentation within OPERA PMS.
  
  
  • Monitor room availability and inventory controls.
  
  
  • Update and manage lead status and reporting in TrackPulse.
  
  
  • Assist with group blocks and special event reservations when needed.
  
  
  • Prepare daily arrival reports, review booking reports traces reports and follow up.
  
  
  • Follow up on no-shows, cancellations, and billing discrepancies.
  
  
  
  

Qualifications:

• High school diploma or equivalent required; hospitality degree preferred.


• 1–2 years of experience in hotel reservations, front desk, or hospitality sales preferred.


• Experience in a condominium or mixed-use hotel environment a plus.


• Proficiency with OPERA Property Management System (PMS) or another PMS helpful but will train


• Experience using TrackPulse Lead Management System or similar CRM/lead tracking platform preferred.


• Strong verbal and written communication skills.


• Excellent customer service and sales abilities.


• Strong attention to detail and organizational skills.


• Ability to multitask in a fast-paced environment.


• Must allow for a flexible schedule, including evenings, weekends, and holidays.

NOTE: This job description is not intended to be all-inclusive and may change from time to time. Employees may perform other related duties as needed based on business needs and management discretion.