Concierge | Luxury Ski-In/Ski-Out Resort

Madeline Hotel & Residences, Auberge Collection; Mountain Village (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride's Mountain Village seeks a knowledgeable Concierge to assist guests with inquiries, reservations, and personalized recommendations to enhance their stay. The ideal candidate will have excellent communication, strong organizational skills, and a passion for hospitality.

The role requires a flexible schedule including evenings, weekends, and holidays, with duties spanning greeting guests, arranging dining and transportation, and

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and the ability to multitask.
• Proficiency in Microsoft Office and reservation management software.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and provide information about the hotel's amenities and services.
• Assist guests with restaurant reservations, transportation arrangements, and local attractions.
• Provide recommendations for dining, shopping, and entertainment options.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a neat and organized concierge desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Skills

Customer service

Communication skills

Local knowledge

Organizational skills

Multitasking

Reservation software familiarity

Tools

Reservation management software

Microsoft Office

Job description

Madeline Hotel & Residences, Auberge Collection in Telluride's Mountain Village seeks a knowledgeable Concierge to assist guests with inquiries, reservations, and personalized recommendations to enhance their stay. The ideal candidate will have excellent communication, strong organizational skills, and a passion for hospitality.

The role requires a flexible schedule including evenings, weekends, and holidays, with duties spanning greeting guests, arranging dining and transportation, and