Guest Liaison & Reservations Agent

Entertimeonline; Telluride (CO); On-site; USD 33,000 - 36,000; Full time

Job summary

Entertimeonline in Telluride, CO is hiring a Full-Time Guest Booking Agent. You will guide guests through the reservations process, upsell accommodations, and resolve issues to ensure a memorable stay.

Ideal candidates have sales experience, superb customer service, and the ability to work with partner companies. Expect travel for trainings and a team-based, guest-centric environment.

Qualifications

• Lead guests through the booking process with rapport building.
• Demonstrate strong sales aptitude with up-sell and cross-sell, overcoming objections.
• Resolve reservation questions and issues promptly.
• Follow up with guests during and after stay for feedback.

Responsibilities

• Lead guests through booking process with rapport and confidence.
• Demonstrate sales ability to up-sell/cross-sell and overcome objections.
• Work with partner companies to ensure reservations are accounted for.
• Strive to achieve personal and office sales goals.
• Troubleshoot and resolve reservation questions and issues.
• Answer guest emails, chats, texts and calls promptly.
• Travel to Steamboat/Winter Park for in-person meetings/trainings as needed.
• All other duties as assigned.

Skills

Sales aptitude

Conflict resolution

Customer service

Job description

• Location 300 S. Mahoney Dr.,Unit C11,Telluride, CO, 81435,United States
• Base Pay $24.00 - $26.00 / Hour
• Job Category 1
• Employee Type Full Time Non-Exempt

Description

This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team.

Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make itright” for every guest.

Requirements

• Smoothly lead a guest through the booking process by building rapport and confidence.
• Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
• Work with partner companies to ensure all reservations are accounted for
• Strive to achieve all personal and office-wide sales goals
• Troubleshoot and resolve reservation questions and issues
• Answer guest emails, chats, texts and phone calls and attend to their requests in a timely way
• Follow up with guests during and after their stay for feedback
• Plan, prepare and track guest gifts
• Manage lost and found between Guest Liaison and Housekeeping Teams.
• Obtain and maintain a comprehensive knowledge of all lodging properties, policies, andprocedures
• Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a worldclass experience
• Share feedback from guest comments with our Homeowner Liaison and Marketing Team in orderto improve properties and market them more accurately
• Communicate with all departments on any changes or updates with guests that impact the otherdepartment
• Work with guests on refunds if they have issues during their stay
• Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with teammembers
• All other duties as assigned

Summary

Culture Index Survey

Loding In Telluride is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Lodging in Telluride makes hiring decisions based solely on qualifications, merit, and business needs at the time.