On-Site Reservations Specialist: Drive Bookings & Guest Experience

Mountain Lodge Telluride; Telluride (CO); On-site; USD 57,308,000 - 64,472,000; Full time

Benefits offered by this job

Ski pass

End of season bonus

401(k) with match

PTO

Job summary

Mountain Lodge Telluride is seeking a full-time Reservations Agent to handle guest and owner inquiries, book accommodations, and promote hotel amenities. You’ll contribute to occupancy and revenue while delivering service that aligns with our brand standards.

This on-site, year-round role requires a flexible schedule, including evenings, weekends, and holidays. Attend to guests with professionalism and enthusiasm to ensure memorable Telluride experiences.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• 1–2 years of experience in hotel reservations, front desk, or hospitality sales preferred.
• Experience with OPERA PMS or similar system; training provided.

Responsibilities

• Process all reservation requests via phone, email, online platforms, and in person.
• Input, modify, and cancel reservations in OPERA PMS.
• Promote room upgrades, packages, and hotel amenities to maximize revenue.
• Provide information about room types, rates, policies, and availability.
• Maintain knowledge of seasonal rates, promotions, policies and inventory.
• Follow up on reservations and sales opportunities to convert inquiries into bookings.

Skills

Customer service

Sales

Communication

Multitasking

Education

High school diploma

Tools

OPERA PMS

TrackPulse

CRM software

Job description

Mountain Lodge Telluride is seeking a full-time Reservations Agent to handle guest and owner inquiries, book accommodations, and promote hotel amenities. You’ll contribute to occupancy and revenue while delivering service that aligns with our brand standards.

This on-site, year-round role requires a flexible schedule, including evenings, weekends, and holidays. Attend to guests with professionalism and enthusiasm to ensure memorable Telluride experiences.