Mountain Resort Guest Experience Agent

SmartRecruiters, Inc.; Mountain Village (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health/Dental/Vision

401(k) with employer contribution

HSAs and FSAs

Employee assistance program

Stay discounts

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride, Colorado, seeks a Guest Service Agent to greet guests, manage arrivals and departures, and ensure a seamless stay with personalized service.

The role emphasizes strong guest relations, multitasking, and familiarity with hotel systems to efficiently handle reservations and inquiries while coordinating with various departments.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsibilities

• Welcome guests upon arrival, check-in/out, issue room keys
• Address guest inquiries and provide information on services and local attractions
• Manage room reservations and assignments
• Handle and resolve guest issues to improve satisfaction
• Coordinate with hotel departments and maintain guest interaction records

Skills

Interpersonal skills

Communication

Multitasking

Hotel systems

Tools

Hotel PMS

Job description

Madeline Hotel & Residences, Auberge Collection in Telluride, Colorado, seeks a Guest Service Agent to greet guests, manage arrivals and departures, and ensure a seamless stay with personalized service.

The role emphasizes strong guest relations, multitasking, and familiarity with hotel systems to efficiently handle reservations and inquiries while coordinating with various departments.