Alpine Luxury Concierge – Guest Experience & Reservations

Auberge; Mountain Village (CO); On-site; USD 26,000 - 37,000; Full time

Job summary

Auberge Resorts Collection in Telluride's Mountain Village is seeking a knowledgeable Concierge to assist guests, make reservations, and provide local recommendations to enhance their stay. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for hospitality.

Greet guests, arrange restaurant reservations, transportation, and local activities while collaborating with hotel teams to ensure outstanding guest experiences.

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and the ability to multitask.
• Proficiency in Microsoft Office and reservation management software.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and provide information about hotel amenities and services.
• Assist guests with restaurant reservations, transportation arrangements, and local attractions.
• Provide recommendations for dining, shopping, and entertainment options.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a neat concierge desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Skills

Customer service

Communication

Local knowledge

Organizational skills

multitask

Tools

Microsoft Office

Reservation management software

Job description

Auberge Resorts Collection in Telluride's Mountain Village is seeking a knowledgeable Concierge to assist guests, make reservations, and provide local recommendations to enhance their stay. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for hospitality.

Greet guests, arrange restaurant reservations, transportation, and local activities while collaborating with hotel teams to ensure outstanding guest experiences.