Guest Concierge: Create Memorable Lounge Experiences

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates

Training & development and career

Job summary

Concord Hospitality Enterprises is hiring a Concierge Attendant in Grand Rapids, Michigan. You will create a welcoming guest experience by maintaining the Concierge Lounge, delivering hospitality, and assisting guests with local recommendations.

The role requires strong customer service skills, knowledge of local attractions, and the ability to multitask in a fast-paced environment. Full-time position with flexible weekends and holidays, benefits included.

Qualifications

• Hospitality or customer service experience preferred.
• Strong communication and guest-service skills.
• Knowledge of local attractions and restaurants a plus.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Provide exceptional service and hospitality to guests in the Concierge Lounge.
• Set up, stock, and maintain food, beverage, and supply presentations.
• Keep the lounge clean, organized, and guest-ready throughout the shift.
• Assist guests with local recommendations, dining reservations, transportation, and hotel services.
• Answer guest questions and fulfill special requests promptly and professionally.
• Maintain knowledge of hotel amenities, events, and local attractions.
• Support front office operations and guest communications as needed.
• Follow food safety, cleanliness, and service standards.
• Perform additional duties as assigned to support guest satisfaction and hotel operations.

Skills

Hospitality

Guest service

Communication

Multitasking

Flex scheduling

Team player

Job description

Concord Hospitality Enterprises is hiring a Concierge Attendant in Grand Rapids, Michigan. You will create a welcoming guest experience by maintaining the Concierge Lounge, delivering hospitality, and assisting guests with local recommendations.

The role requires strong customer service skills, knowledge of local attractions, and the ability to multitask in a fast-paced environment. Full-time position with flexible weekends and holidays, benefits included.