Guest Services Concierge - Front Desk

Lodgco; Grand Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Lodgco is seeking a Front Desk Associate for the Canopy Grand Rapids in Grand Rapids, MI. You will welcome guests, check in and out, handle calls, and ensure a courteous, efficient experience at the front desk.

Key duties include registering guests, assisting with requests, knowledge of the hotel's policies and local attractions, processing payments, and maintaining a neat front desk and lobby area. Flexible hours including nights and weekends may be required.

Qualifications

• Customer service experience is preferred.
• Able to follow hotel policies and procedures.
• Familiarity with brand systems and loyalty programs is a plus.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests.
• Understand daily hotel operations, policies, and procedures.
• Handle phones, mail, and messages; assist guests with questions and issues.

Skills

Guest Service

Communication

Multi-tasking

Cash Handling

Phone Proficiency

Job description

Lodgco is seeking a Front Desk Associate for the Canopy Grand Rapids in Grand Rapids, MI. You will welcome guests, check in and out, handle calls, and ensure a courteous, efficient experience at the front desk.

Key duties include registering guests, assisting with requests, knowledge of the hotel's policies and local attractions, processing payments, and maintaining a neat front desk and lobby area. Flexible hours including nights and weekends may be required.